SUBSOCAL.COM PRIVACY POLICY

This Privacy Policy explains how Subsocal.com, a service brand operated by SubZero LA LLC ("Subsocal," "we," "our," or "us"), collects, uses, discloses, and protects information obtained through https://subsocal.com and our related services (the "Site and Services").

By using our Site and Services, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, you should discontinue use of the Site and Services.

Information We Collect

Personal Information

We may collect your name, telephone number, email address, mailing address, payment information, appliance information, service address, and any other information you voluntarily provide when requesting service or communicating with us.

User-Generated Content

Reviews, testimonials, ratings, comments, photographs, or other content you submit may be publicly displayed or used for marketing purposes where permitted by law.

Usage & Aggregate Information

We automatically collect non-personal information such as browser type, IP address, operating system, pages visited, referring websites, and analytics data to improve our website and services.

Cookies & Tracking Technologies

We use cookies, analytics tools, pixels, and similar technologies to understand website usage, improve performance, personalize content, and measure advertising effectiveness. You may disable cookies through your browser settings, although certain features may not function properly.

Third-Party Information

We may receive information from third-party providers that helps us verify customer information, improve service quality, prevent fraud, or process payments.

How We Use Your Information

  • Schedule, provide, and manage appliance repair services.
  • Respond to customer inquiries and support requests.
  • Process invoices and payments.
  • Send appointment confirmations, estimates, invoices, and service updates.
  • Improve our website, customer experience, and internal operations.
  • Verify reviews and customer feedback.
  • Send promotional communications regarding Subsocal.com services and, where permitted, relevant third-party offers.
  • Detect fraud, prevent abuse, and protect our legal rights.
  • Comply with applicable legal and regulatory requirements.

Disclosure of Information

We do not sell your personal information.

We may disclose your information only in the following circumstances:

  • With your consent.
  • To complete or facilitate requested services.
  • To payment processors, technology providers, scheduling platforms, or vendors supporting our business.
  • To affiliated companies operating under common ownership.
  • To comply with legal obligations, subpoenas, court orders, or governmental requests.
  • To investigate fraud, enforce our Terms of Service, or protect our legal rights.
  • In connection with a merger, acquisition, or sale of business assets.

SMS & Email Communications

By providing your telephone number or email address, you consent to receive communications related to your appointments, technician arrival notifications, estimates, invoices, payment confirmations, and service updates.

You may opt out of promotional communications at any time. Essential transactional or service-related communications may continue as necessary to complete requested services.

User Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your contact information.
  • Request deletion of personal information where permitted by law.
  • Opt out of marketing communications.

Requests may be submitted using the contact information below.

Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

  • Provide requested services.
  • Maintain business records.
  • Resolve disputes.
  • Comply with legal, tax, accounting, and regulatory obligations.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.

Children's Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we learn that such information has been collected, we will promptly delete it.

California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including the right to request access to or deletion of certain personal information, subject to applicable exceptions.

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes become effective immediately upon posting on this page. Continued use of our Site or Services after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Information

Privacy Officer
Subsocal.com
Email: info@subsocal.com

© 2026 SubZero LA LLC. All Rights Reserved.